1. Introduction
By using this website (craftingwords.online), submitting any request via forms, messengers, email, or otherwise contacting us, you agree to the following terms and consent to the collection, use, transmission, and indefinite storage of your personal data as described below.
2. Collection of Personal Data
The website craftingwords.online is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, timestamps
Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.
We also collect and store the following information:
Full names, email addresses, phone numbers, fax numbers, and physical addresses
Company names, corporate email addresses, physical addresses, and job positions
Request-related data: source/target languages, word counts, document types, deadlines, delivery preferences, accepting authorities, spelling preferences, comments
Uploaded documents (via website, email, messengers, or physical delivery)
All communication data via calls, emails, SMS messages, chats, messengers, virtual meetings (Zoom, Google Meet, Teams, etc.)
Data from your reviews: name, account links, review texts, attachments
Payment-related data:
Interac e-transfer: email/phone used, name linked to sender, sender’s bank.
Credit/debit card via Stripe: full name, country, email, card type, card platform, and last 4 digits of the card
PayPal: full name, email, shipping address, card type, and the last 4 digits of the card (if applicable)
Bank cheques: organization name, bank name, account number (if visible), contact details
All customer data is collected, stored, and retained indefinitely unless deletion is requested
3. Cookies and Tracking Technologies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner below.
4. Third-Party Platforms
We use third-party platforms, including but not limited to:
Tresorit
Zistemo
SmartCat, Trados, DeepL
Microsoft (Office Suite)
Apple Mail
Zoom, Google Meet
WhatsApp, Signal
Providers of servers and databases that are used on this website
We are not responsible for the privacy policies or actions of these platforms or any other third-party provider.
5. Data Retention and Cross-Border Transfers
Customer data is stored indefinitely and may be transferred outside of Ontario and Canada for operational purposes. By using our services, customers consent to such transfers.
6. Minor Policy
Our services are only available to individuals of legal age in their jurisdiction. Minors may use our services only through a parent or legal guardian.
7. Legal Disclaimer
We do not provide legal, immigration, or other professional advice. Our services are limited to language-related and document-handling tasks. Clients should consult licensed legal professionals for advice.
8. Liabilities
8.1 Indemnity
By using our services, you agree to indemnify us against any claim, including that of a third party, for compensation or damages resulting from the use of our written content or from unsought permissions to use our content. Although every piece of written content we produce is original, you, the client, accept full responsibility for checking the authenticity of the service, including research materials and citations supplied and indemnify us of any compensation for loss or damages.
8.2 Duty of care
We are obliged to carry out our work with care. Only in the case of proven intent or gross negligence shall we be liable within the scope of the statutory provisions, but at most to the amount of the order value.
8.3 Material damage
We are only liable for damage to materials that you have left to us in the case of demonstrable intent and gross negligence within the scope of the statutory provisions, but at most to the amount of the service we provided.
8.4 Formal correctness
We are committed to ensuring that the translations and copy are proofread, grammatically correct and, if necessary, factually referenced. However, we cannot guarantee that every project is completely free of typographical, grammatical or factual errors. Before acceptance, we hand over copy to you for verification and approval of the factual and formal correctness (e.g. data, names, spelling). If the approval is given (= acceptance), you assume liability for the factual and formal correctness of the work results.
8.5 Legal admissibility
We do not guarantee legal verification of our work. We are not liable for the legal admissibility and the trademark registration.
8.6 Third-party rights
You ensure that you have obtained the necessary distribution rights for all documents, images, and templates that you provide to us. If you do not have these rights, you free us from all claims for compensation by third parties.
8. Certification Refusal Clause
We reserve the right to refuse certification of any document that is incomplete, illegible, altered, appears fraudulent, or fails to meet required standards.
9. Document Delivery Terms
By requesting delivery services, clients agree to:
Provide accurate address details.
Accept that delivery is a courtesy, not a guaranteed or insured service.
Report delivery issues within 10 calendar days.
Resolve courier issues directly with the delivery company.
File claims for lost/damaged shipments directly with the courier.
Reimburse us for the returned shipment costs caused by their errors.
Compensate for any added courier surcharges.
Know that unclaimed returns are destroyed after 30 calendar days.
Accept all terms by placing a delivery request.
10. Data Access and Deletion Requests
To request access to or the deletion of your data, contact us at catharina@craftingwords.online. Requests will be handled within 30 calendar days.
11. Disagreement with Policy
If you disagree with this policy, contact us before submitting a request.
12. Governing Law
This policy is governed by the laws of Ontario and Canada. Legal proceedings must be conducted in Ontario, in English only.
13. Accessibility
To request this policy in another language or in another/accessible format, please contact us.
14. Third-Party Website Disclaimer
We are not responsible for the content or practices of external websites linked on this site.
15. DISCLAIMER
We guarantee that all our work is carried out accurately and to the fullest extent possible, based solely on official information available from government institutions and official websites. However, we do not and cannot guarantee the actions, timelines, or performance of third-party entities such as government offices (including those processing apostilles, authentication, and legalization, such as Global Affairs, Ontario Document Services, etc.), Canada Post, courier services, embassies and consulates, notaries, and lawyers. We cannot be held responsible for delays, errors, or failures on their part.
The information and services described on this page do not constitute legal advice, legal services, or legal representation as defined under the Law Society Act of Ontario. We encourage clients to consult with licensed legal professionals (lawyers, paralegals, or notaries) in their country, province or territory for any legal advice or representation.
By using the services described on this page, clients confirm their full understanding and acceptance of these terms and agree to release the service provider, its representatives, agents, successors, and affiliates from any legal liability related to the use of these services or the information provided.
16. Refund Policy
We are committed to providing high-quality and reliable translation services. If we fail to deliver the translation by the agreed deadline and no prior notice was given, you may be eligible for a full or partial refund, depending on the circumstances.
Refunds will not be issued for completed translations that were delivered according to the agreed specifications. If a translation is rejected by a third party (e.g., government, institution) due to reasons not related to the quality of the translation, no refund will be issued. We strongly encourage clients to confirm acceptance criteria prior to placing an order.
If you believe the delivered translation contains errors or does not meet the agreed requirements, please contact us within 7 calendar days of delivery. We will review your concerns and, if necessary, get the translations revised free of charge. We may decline your suggested revisions if we don’t agree with them. Refunds will only be considered if you fulfilled your obligation to contact us within 7 calendar days after the delivery of translations, and we am unable to correct the issues in a reasonable timeframe and/or number of revisions.
Any comments or concerns about the completed translations that are shared after the period of 7 calendar days since their delivery has passed may or may not be considered and taken into processing.
17.Force Majeure
We are not responsible for delays caused by postal or courier services, email failures, IT failures, public holidays, or unforeseen events beyond our control (e.g., natural disasters, technical failures, strikes, etc.).